Delivery and Returns

Last updated: July 2025

Digital Photo Delivery

• After your payment is approved, your high-resolution digital photos are available for download within minutes.
• The download link is displayed on the order confirmation screen and sent to the e-mail address provided at checkout.
• The link is valid for a set period and number of downloads. If the limit is reached, contact support@morfoto.com.

Print Photo Delivery

Print products are custom-made and can be delivered in two ways:

• On-site delivery: Prints are prepared and handed over before the event ends. The delivery point is specified on the event page.
• Shipping: Orders are dispatched within 5–10 business days of completion. Tracking information is sent by e-mail.

Returns Policy

We do not accept returns for our products for the following reasons:

• Digital photos: Once a digital file has been downloaded, the right of withdrawal no longer applies — the product has been fully and immediately delivered in digital form.
• Print photos: Print products are manufactured to order and personalised to the buyer's specifications, which means they cannot be returned or resold.

Defective or Incorrect Products

If a print product is delivered damaged or incorrectly, please contact support@morfoto.com within 3 business days of receipt, including a photo and description. Valid claims will be assessed for a free reprint or refund.

Contact

Elera Yazılım ve Bilgi Teknolojileri Ltd. Şti.
E-mail: support@morfoto.com
Phone: +90 216 573 12 63